​​One of the key reasons is that we offer our solution as a managed service.  It’s what we build around the speech engine and our constant optimization that make the difference. The speech engine and a directory plug-in alone won’t deliver optimal results. It’s the service differentiation that makes the difference.  What if callers are repeatedly asking for destinations that are not available in your directory?  When callers ask for something that’s not there, those calls go to an operator. Our team looks at connection rates and requested destinations. We continue to optimize and update your directory over time.  We build out what’s missing as part of our standard service, so that performance continues to improve. Not just in the first 30 days or 90 days, but over the life of the solution. The Parlance team ensures that your callers get the best experience possible, when they are calling into your organization.