Parlance is a great place to work. We have an awesome team.
Please read a bit about each one of us, below.
Parlance is a great place to work.
We have an awesome team.
Please read a bit about each one of us, below.
Chief Executive Officer
A technology industry veteran, Joseph has over 30 years of experience. As CEO of Parlance Corporation, Joseph is responsible for all aspects of company strategy, product development, technology infrastructure, and service delivery. Joseph shares his expertise with visionary organizations nationwide, in healthcare, higher education, and enterprise, who rely on Parlance every day to improve call handling, ease caller effort and reduce operational costs. Prior to Parlance Corporation, Joseph worked on speech recognition technology-based applications at BBN Technologies (now part of Raytheon). Joseph holds Bachelor of Science and Master of Science degrees in Electrical Engineering from Massachusetts Institute of Technology.
Chief Revenue Officer
Scott joined Parlance in 2018 as Chief Revenue Officer. He is responsible for all aspects of growth at Parlance. New revenue generation, revenue retention, and increasing the value of the Parlance brand in the markets we serve are all part of his responsibilities. Scott has a technology career that spans 25 years with 20 years in executive management as both a CEO and COO. As founder CEO of Netspoke, Scott grew the company from 2 people to 120 and an annual run rate of more than 20 million leading to the acquisition of the company by Premier Global Services (NYSE PGI).
Director of Conversational AI
With over 30 years of experience in building mission-critical real-time systems, Will serves as the Director of Software Development at Parlance, and is one of its founding employees. Will considers it his team’s mission to bring highly reliable and serviceable speech-driven solutions to market, and to then support those systems to ensure that both Parlance’s solutions and customer service remain the best in the industry. Prior to Parlance, Will worked at Unisys and BBN Technologies (now Raytheon), where he helped design and build deliverable systems in several technological domains, including air-traffic control radar processing, military tactical training VR simulation and speech recognition. He holds a Bachelor of Arts degree in Computer Science from SUNY Potsdam.
Katie joined Parlance in 2023 and brings with her over a decade of healthcare operations experience. Katie spent her early career as a process improvement consultant using Lean methodologies to streamline health care interactions. She used those learnings as a Director of a newly created Patient Navigator which was charged with centralizing the referral and authorization processes for specialty referrals. Katie went on to centralize specialist access across a 30-practice ambulatory system. Prior to Parlance, Katie spent a year and a half in operations delivery. The organization she supported was responsible for delivering more than 1 million vaccines and 6 million tests to residents of the State of Massachusetts and beyond, focusing on areas with health disparities. Katie has a passion for improving patient access to care and is excited to continue the journey with Parlance.
Head of Engineering
Sanjay joined Parlance in 2022 as Director of Software Development. In his role, he heads up the entire software development team to bring intelligent, speech-enabled solutions to the market. He is a passionate technologist who prioritizes speed without sacrificing quality in software delivery. He follows modern software design principles to build solutions that are scalable, performant and reliable. Sanjay brings years of experience building SaaS platforms using cloud native technologies in EdTech, Healthcare Tech, Application Security and FinTech. He holds a BS in Computer Science from Framingham State University and an MS in Technology Management from Brandeis University. Sanjay is originally from Nepal and came to the US on a full tuition undergraduate scholarship. When not working, he enjoys spending time with his wife and a young son or cooking, traveling, and playing tennis.
Director of Infrastructure and Security
Scott joined the Parlance team in 2003. He has had many roles including Systems Admin, Infrastructure Manager and is now the Manager of IT and our Customer Solutions team. In this role, Scott is responsible for the team that deploys, manages and innovates Parlance’s managed solutions that our customers have come to rely on. Additionally, Scott has a direct role in the infrastructure that supports these endeavors. Prior to joining Parlance, Scott worked in tech roles at RCN, Click2learn.com, and One INC. He attended Fitchburg State College, majoring in Communications.
Mindy Garber is a founding employee at Parlance and is Chief for Quality/Customer Satisfaction. Her responsibilities include corporate processes, support, training, field engineering and customer surveys. Since 2004, Mindy has also been active in the conflict resolution field. One day a month, she serves as a mediator with the Massachusetts District Courts, and has mediated over 250 civil disputes. In addition, she serves as a non-attorney arbitrator with the Massachusetts Bar Association. Mindy is a guest lecturer at the Massachusetts Institute of Technology and teaches workshops in Negotiation Skills, Difficult Conversations, and Design Dispute Resolution for Engineers. She has a MS from Stanford University and a BS in Mechanical Engineering from MIT. She also attended Harvard Law School’s Program on Negotiation.
Amy Murphy has been a member of the Parlance team since the Back Street Boys joined forces! She’s held several sales and marketing positions throughout her career at Parlance and considers the Parlance team family. Currently, Amy manages the Parlance Business Development team and focuses on developing new client relationships. She helps organizations realize the incredible impact of Parlance speech automation technology — streamline operations, improve service levels, and lower costs.
Having worked in the telephony and speech-enabled application industries for 30 years, Bill has seen the technical landscape in a constant state of change. In his software development role, he has found the task of enabling innovation both rewarding and challenging. Working with vendor integrations, distributed environments, process instrumentation, and data analysis have all added to his appreciation for the development process and its role within a successful service offering. Working at Parlance with a collaborative development team to deliver new features or products is great. When that product is reliable, and valued by the customer, even better. Before joining Parlance Bill worked at Wang Information Services, VoiceCom, and Lyrix Inc, all telephony and-or speech application service companies.
Chris has been selling for Parlance since 2000. Living in New York State, he mostly covers the New England territory, although he has customers all over the country. Prior to Parlance, Chris held positions in both sales and finance. One of the reasons he’s enjoyed being with the Parlance team for so long is his quest to help customers save money and create efficiency with our solution. He also loves getting out and meeting different people and creating new relationships. Chris enjoys the outdoors and spending time traveling with his family.
Nancy joined Parlance in 2001. During her career at Parlance she has worked in many different departments. She began her Parlance journey in Customer Support, dabbled in Sales, supported the Marketing department and then came back home to Customer Solutions in 2015. She loves working with customers as she is truly “a people person”. Nancy partners with her customers to understand their pain points, in order to design applications that support their caller groups and business needs. Prior to joining Parlance, Nancy had worked at multiple companies within a technical customer support role. Nancy graduated from Salem State University with a Bachelor of Art degree; photography concentration, music minor. She enjoys spending time with her family and pets and always tries to live an artful life.
Keith has been with Parlance since 2006, starting as a Field Service Engineer. His present role as Solutions Engineer has Keith working with our customers to deploy speech solutions from project inception to ongoing maintenance, providing 2nd-tier support and acting as a SME for integrating Parlance Service with our customer’s unified communications and telecommunications environments. Before Parlance, Keith worked in various technical roles at Lockheed-Martin and PixelVision/Avocent, and attended Northeastern University, majoring in Electronics Engineering.
Michele has been with Parlance since 2009, as a Customer Solutions Engineer. In addition, she serves on the Parlance dialog design team and manages the performance benchmarking process. Michele is a graduate of the University of Massachusetts, with a degree in Psychology.
Sheila joined the Parlance team in 2012 as a business development executive covering the Western United States. She takes great satisfaction in developing strong and enduring partnerships with clients to solve operational challenges that impact customer experiences. Prior to joining Parlance, Sheila had stepped away from the corporate workplace for more than a decade to raise her children and focus on civic engagements in her hometown of Great Falls, Montana. She holds a BA from Vanderbilt University.
Annmarie is responsible for growing new Parlance sales in Texas and the Southeast, primarily in the healthcare and education sector. Annmarie has spent the last 30 years in sales and sales management working with communication and technology companies, for both national and Boston-based companies. Previously, Annmarie served as the Vice President of Sales, for Netspoke (purchased by PGi), where she trained and developed a dynamic sales team in both the fundamentals of sales and outstanding service. Annmarie has been awarded numerous personal and team awards for outstanding achievements in sales, including Presidents Club, The Deloitte North American Fast 500, The Deloitte Technology Fast 500, and The Inc. 500. She joined Parlance in 2018, and is happy to be doing what she loves most — working directly with customers. Annmarie holds a Bachelor of Fine Arts from the University of Massachusetts Amherst and has been living in Southern California since 2006.
Maurizio is a solution engineer. His responsibilities are building, testing, monitoring, and improving applications and the user experience for the Parlance managed solution. His background is in customer support, testing/QA, sales support and product management. Maurizio grew up in Switzerland and Italy and is fluent in French and Italian. He enjoys solving problems, helping people, fixing electronic devices, building FX pedals, and playing around with synthesizers.
Brian is a Software Engineer who has spent more than 5 years developing cloud-based applications in industries such as Educational Technology and Healthcare. As a Software Engineer at Parlance, Brian’s responsibilities include development of web applications, maintenance of HL7 interfaces, and implementation of new technologies. Prior to Parlance, Brian worked as a software consultant at Accenture. Brian holds a Bachelor of Science degree in Computer Science from the University of Dayton.
Ahlem is AI/NLU Engineer. She has spent over five years working as a software engineer and developing Conversational AI applications.
At Parlance, Ahlem integrates NLU solutions within the Parlance Service platform. Prior to joining the Parlance team, Ahlem worked at Ensofia as AI software Engineer. Ahlem worked in France and Ireland before moving to the US in 2017.
Maryellen McDonnell joined the Parlance team as a Customer Support Analyst after two years working with the team as a Caller Experience Analyst. She has a background in voice recognition and worked on the team that launched the Amazon Alexa. Having worked in administration at Harvard Medical School for 15years, Maryellen is at home with the unique organizational structure and terminology associated with the health care and higher education sectors. Maryellen is a graduate of Cornell University, but has stayed true to her Massachusetts roots. She is so happy to be on the Parlance team!
Jaelynn Linares joined the Parlance team as a Solutions Engineer. She brings over 20 years of customer service experience to her role. She enjoys problem solving, logic puzzles, and helping people. She has lived in Massachusetts her whole life and still hates winter, but loves the ocean. In her free time you will find her baking and making crafts.
Nikki joined the Parlance team as a Solutions Engineer in 2022. She brings a strong technical background to the table, having spent over 15 years working in development and data analysis for finance and market research companies. A New Zealand native, she is an avid gardener, and loves playing with her dogs in her free time.
Linton joined the Parlance team as a Systems Administrator in 2022. He has over 15 years of experience working in IT for large enterprise organizations, with over a decade of experience as a Systems Administrator. Linton is a self-proclaimed homebody and a family man. When he’s not running around with his 3 kids, he loves to play sports, and is an avid video gamer. His dream vacation is to travel to Germany to drive on the Autobahn.
Arun is a Software Engineer. He has spent over ten years working as a Software Engineer developing applications for various healthcare and financial companies. Prior to joining the Parlance team, he worked as a consultant at Fidelity Investments. Arun holds a Bachelor of Science degree in Ocean Enginering from the Indian Institute of Technology – Madras.
John Russo joined the Engineering group at Parlance in 2023 as a Senior Software Engineer. He’s brought impressive experience to the team from past roles in test automation. John spent his entire career in software QA and in the past decade he’s been focused on test and tools automation in Python. In his spare time, John enjoys home and garden DIY projects, collecting vinyl LPs, and spending time with his teenage daughter.
Eric joined Parlance in 2023 as a Cloud Ops Engineer, responsible for implementing security and governance over cloud resources. He brings 19 years of technology experience with a focus on process automation, web development, and cloud architecture. He lives in Hebron, KY, right outside Cincinnati, with his wife Rebecca and three children. His personal interests include video games, fantasy football and all the standard geeky gamer culture tropes.
Michelle joined Parlance in 2022 as a Solutions Engineer. She graduated from Washington University in St. Louis with a degree in Biomedical Engineering and worked in the healthcare software industry prior to joining Parlance, bringing in her experience with EHRs and customer support. In her spare time, you’ll find Michelle writing, running, or creating art.
Akim joined Parlance in 2022 as a Conversational AI Engineer, responsible for developing and deploying Parlance IVA solutions. He brings 7 years of professional experience along with a diverse set of skills including software development, DevOps engineering, process automation, product design, business analysis, and more. Ever since the 2020 pandemic, Akim worked with multiple teams and companies across different industries helping them develop virtual assistants. He is passionate about assistive technology and believes in making the World Wide Web a more accessible and enjoyable place for all. Currently he resides in Denver, CO with his wife Eugenia and two children.
Nalin Saigal joined Parlance in 2023 as a Senior Software Engineer. He has a Ph.D. in Computer Science from the University of South Florida and spent the last decade at Epic working on the MyChart web-patient portal, most notably streamlining their sign-up workflow, which has now been used to register more than 60 million patients. In his free time, Nalin likes to go swimming, create model cars, and paint.
Shawn Zhou joined Parlance in 2022 as a Software Engineer. He excels in creating visually appealing and intuitive user interfaces using modern web technologies. Shawn is proficient in popular frontend frameworks like React, leveraging their power to build responsive and interactive web applications. He is a proactive problem solver, constantly seeking innovative solutions, and staying updated with the latest frontend development trends. In his spare time, he enjoys playing musical instruments such as the guitar and piano.
Emmanuel Robles is a talented software developer with a passion for creating innovative solutions. With a strong background in computer science and several years of industry experience, Emmanuel possesses a deep understanding of software development principles and practices. Outside of work, Emmanuel enjoys exploring new technologies, participating in hackathons, and contributing to open-source projects. His passion for software development extends beyond the workplace, reflecting his dedication and commitment to the craft.
Nyelah joined the Parlance team in September 2023, as a Marketing Assistant. She has a Bachelor’s Degree in communications media and a Master’s Degree in marketing, from Fitchburg State University. Nyelah’s journey in marketing began as an intern at Fitchburg State’s marketing department, where she collaborated closely with the university’s President to develop effective marketing strategies. As a Digital Marketing Specialist, Nyelah managed social media accounts and leveraged HubSpot, while also writing compelling business articles. Nyelah’s passion for learning and professional growth in the field of marketing makes her a valuable asset to the team at Parlance.