Resources

Learn more about our modern approach to IVRs and conversational IVAs. Check out demos of the Parlance solution and watch some videos and webinars to learn more about our expertise, products, and services.

Videos

How One Health System Cut Phone Hold Times to Zero — With Voice AI Across 15 Locations

Valerie Daugherty, Director of Patient Access, Collaborative Health Partners, and Katie Cardarelli, Head of Customer Operations, Parlance, explain how a phased Voice

Learn how creating a frictionless, personalized patient journey makes a significant impact on a health system’s bottom line in this This Week

Watch Malik Bahar, AVP of Operations, Virtua Health, talk about prioritizing and delivering consistently excellent consumer experiences.

Malik Bahar, AVP of Operations, Virtua Health, explains that Virtua's data proves: for every online appointment scheduled, they receive 2.1-2.2 follow-up phone

Parlance CRO Scott D'Entremont joins Bill Russell for This Week Health's Newsday to talk about the economics of healthcare AI, the challenges

Don't get caught up in the healthcare AI trend without making sure it's a smart investment that brings tangible value and strong

Webinars

Webinar: Unlock the Power of Quick AI Wins

In this Becker’s Healthcare webinar: Learn how healthcare leaders are navigating digital transformation initiatives while keeping equity, ease of access, and cost

Webinar: How Health Systems Balance Operational Efficiency While Pursuing Digital Transformation

In this Becker’s Healthcare webinar: Learn how healthcare leaders are navigating digital transformation initiatives while keeping equity, ease of access, and cost

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront

Meet Parlance at Upcoming Healthcare Events. Details

Solutions

Featured Solution

Featured Customer Story

Featured Blog

Featured Team Member

Solutions

Featured Solution

Featured Customer Story

Featured Blog

Featured Team Member

Resources

Videos

How One Health System Cut Phone Hold Times to Zero — With Voice AI Across 15 Locations

Webinars

Webinar: Unlock the Power of Quick AI Wins

Webinar: How Health Systems Balance Operational Efficiency While Pursuing Digital Transformation

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

Webinar: Improve the Call Experience That Patients Have With Your Health System

Webinar: Unlocking the Key to Health Equity in the Revenue Cycle

Demos

Conversational AI Demo: Self-Service — Confirm Appointments

Conversational AI Demo: Self-Service — Reschedule Appointments

Conversational AI Demo: Self-Service — FAQs — Insurance

Conversational AI Demo: Self-Service — FAQs — Directions

Conversational AI Demo: Self-Service — FAQs — Parking

Conversational AI Demo: Self-Service — FAQs — Hours of Operation