Every Call Answered and Routed Correctly

Implementation timelines are typically based on system complexity. Most installations for the Parlance IVR are completed within 6 to 8 weeks. While we can move very quickly, timelines are often dependent on the availability and responsiveness of customer resources. We work collaboratively with your team to ensure efficient deployment.

Parlance processes patient room requests and accesses protected health information through EHR integration. Health system compliance officers and CIOs can rest assured that Parlance is HIPAA compliant and has SOC 2 certification. This includes encryption for data in transit and at rest, role-based access controls for users, and consistent auditing. An incident response and breach notification process aligning with HIPAA requirements is also in place. Business associate agreements terms define data handling responsibilities, breach notification timelines, and safeguards to protect PHI throughout the lifecycle of the engagement.

Health systems cannot tolerate telecommunications failures given their 24/7/365 operational requirements.

For on premises deployments, our uptime and SLA are synched with the customer. We deploy redundant service units within the environment and work with your team to create failover plan that works for the customer.

In hybrid or cloud deployments, customers extend their telephony environment to multiple geographic zones. Even in a case of complete internet disruption, we work with the customer to redirect those calls back into their environment, so no call is dropped.

Answering these questions regarding the intersection of operational efficiency, financial accountability, technical feasibility, regulatory compliance, and risk management will help enterprise healthcare technology stakeholders in their decision-making.