Parlance generative IVR provides immediate and robust ROI. We combine conversational AI with NLP/NLU and integration into EHR systems to deliver offload of PBX switchboards that is unrivaled in the industry. Performance results can be seen on day one.
Deliver the easy experiences your customers want and the operational efficiencies your calling community needs. Parlance quickly routes calls to the right place in any organization without old-fashioned IVR menus and long hold times. Modern, conversational IVA frees up switchboard operators and reduces costs.
Deliver excellent caller experiences. Eliminate routine call routing for operators. Reduce hold times for callers.
Automate caller requests for patient rooms and nurse stations. Reduce switchboard call volume.
Enable time-of-day business rules for call handling. Optimize switchboard operations.
Redundant service delivery ensures voice network access in the face of service disruptions.
User-specific applications quickly connect VIPs (executives, directors, doctors, etc.) to private destinations that are not available to public callers.
Parlance creates custom applications for clients with unique call routing needs in healthcare, higher education, and enterprise businesses.
Deliver excellent caller experiences. Eliminate routine call routing for operators. Reduce hold times for callers.
Automate caller requests for patient rooms and nurse stations and remove these calls from the operator queue.
Accommodate time-of-day business rules for call handling.
Redundant service delivery ensures voice network access in the face of service disruptions.
User-specific applications quickly connect VIPs (executives, directors, doctors, etc.) to private destinations that are not available to public callers.
Parlance partners with customers that have unique call routing needs. For example, automating the connection between callers and to interpreter services.
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
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ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
