Parlance Service Recognized for Exceptional Innovation
Parlance was named a 2021 Pandemic Tech Innovation Award winner, by TMC, a global,
integrated media company, and its TMC Labs product review division.
The Covid -19 Pandemic has caused widespread disruption for hospital switchboards. Our customers report a variety of stressors that impact the ability of their switchboard operations to answer the phone and serve the public. These include; surges of inquiries about COVID vaccine appointments and general COVID questions, increased phone traffic from family members who cannot visit patients, and staff absenteeism due to contagion and family needs. As a managed service Parlance reduces the impact and stress on switchboard operations.
Parlance Service automatically:
- Routes coronavirus calls to a command center or other resource, department or webpage, to deflect this traffic from operators
- Provides instructions for callers who arrive for scheduled vaccine appointments
and reduce reliance on operators for delivering this information - Provides opt-in information on coronavirus vaccines, availability, and state/federal guidelines, by placing a branded dialog on the main number
- Offers callers the option to reach a live person at a coronavirus hotline, in case they feel sick or fear exposure
“We are so happy to have been able to help our customers and their callers get access to the resources that they needed at such a challenging time,” said Scott D’Entremont, Chief Revenue Officer, Parlance. “Making it easier for callers to self-serve really reduced the burden on call center staff in so many enterprises, higher education institutions, hospitals, and clinics.”
The Pandemic Tech Innovation Awards will recognize hardware, software, devices/peripherals, applications and services that help society and business function effectively in the face of challenges caused by Pandemics.
“Parlance has displayed its commitment to quality and innovation in the development of their health system focused tech solutions contributing to managing and overcoming pandemic outbreaks,” said Rich Tehrani, CEO, TMC. “I look forward to more innovation from Parlance and their continued effort toward improving the future of the current challenges faced by the most recent Pandemic.”
The 2021 Pandemic Tech Innovation Award winners will be featured on Pandemic Tech News online and TMCnet.
About Parlance
For 25 years, organizations nationwide have depended on Parlance to modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. Our solutions enable consumers to speak naturally and connect directly when they call organizations on the phone, providing friction-free, voice-driven access to the resources they need. No long hold times, no confusing menus, no numbers to press on a dial pad.
About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets.
For more information about TMC, visit www.tmcnet.com.
