Even with the expansion of online portals, it’s clear that many patients still prefer to use the phone to contact their healthcare providers. Learn more in this Parlance article featured by PR Newswire.
As health systems undertake digital transformation initiatives, they often make the mistake of prioritizing portals and chatbots and neglect the phone, the dominant means of consumer communication. The voice channel has become outdated and inefficient in most hospitals and clinics. CIOs must modernize it.
