Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take
In 2022, Nuance SpeechAttendant® and Open SpeechAttendant®’s products were officially discontinued, leaving their customers searching for a new automated attendant solution.
Callers want friction-free, speech-driven access to the people and places inside large organizations. Consumers use their voices to engage with Siri, Alexa, Google, and Netflix and get the information they need and simplify the path to their destination. In order to streamline and create operational efficiencies that reduce overall call management costs, businesses need to make it easier for callers to self serve. Many organizations have come to rely on speech-enabled automated attendants and speech-driven IVRs for these reasons.
In 2022, Nuance announced that it would discontinue both their SpeechAttendant® and Open SpeechAttendant® products. Now that Nuance speech attendant products are discontinued, organizations that rely on them must look for a new service provider / partner. At this point, given the passage of time, the efficacy of the system must be severely degraded and if the organization has not increased their operator head count, they are likely alienating consumers.
Parlance outperforms Nuance speech attendant capabilities — because it takes more than just technology to deliver great voice-driven experiences. For over 25 years, Parlance has been helping large organizations improve caller experience while saving money. We are the only SpeechAttendant® replacement on the market that delivers conversational AI-powered automation as a managed service. We take ownership of day-to-day performance to ensure ROI and optimize operations. Our software as a service model enables higher education institutions and enterprises to thrive during their transition.
Parlance delivers conversational IVRs and intelligent virtual assistants (IVAs) to modernize call handling, minimize caller effort, and reduce operational costs. Callers no longer have to smash “0” repeatedly to talk to someone. By simplifying the easy call paths, callers will have no trouble routing their own call. For complicated requests, Parlance will route those calls to a live operator whose held calls are now drastically reduced.
The Parlance solution combines our proprietary phonetic names database with AI/NLP/NLU to deliver maximum offload of PBX switchboard call volume. Callers use their voices to ask for the person, department, or resource they need, and are instantly connected to the correct destination. Previously overworked agents get their burdens lifted as Parlance conversational IVRs handle call navigation.
With Parlance, the loss of Nuance SpeechAttendant® means you gain an experienced and dedicated partner.
by Parlance Team
