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13 Blogs on Category technology

Lindsey and Nalin

14 Nov 2024

6 min

Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.

Will Sadkin

23 Aug 2024

3 min

But… Can Your Conversational AI Solution Recognize a Proper Name?

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.

Scott Gomes

07 Aug 2024

3 min

How Investing in a Managed Service Helps Healthcare IT Teams

Parlance lifts the burden off your healthcare IT team by introducing conversational AI to the voice channel.

Scott D’entremont

05 Jun 2023

3 min

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.

Scott Gomes

30 Mar 2023

5 min

Your Mission, Should You Choose to Accept it…Keep Healthcare Data Safe!

Protect sensitive patient data and stay compliant with HIPAA regulations. Keep information secure with advanced cybersecurity solutions.

Annmarie Block

10 Feb 2023

3 min

Can AI Understand “Park the Car in Harvard Yard”?

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.

Sanjay Yadav

10 Oct 2022

5 min

Integrating AGILE Practices in Order to Improve ROI for Health Systems

AGILE project management and speech-enabled call routing benefit the healthcare industry and improve ROI for health systems.

Amy Murphy

29 Sep 2022

4 min

AI Voice Technology is a Necessity for Patient Access

Learn how intelligent voice solutions allow callers to speak naturally and connect quickly, enhancing patient access and customer experience.

Parlance Team

21 Oct 2021

4 min

Call Routing IVR Software Solutions That Use Natural Language Processing & Understanding

Optimize call center performance with natural language processing and speech recognition technology. Enable patients to connect quickly.

Sheila Kelly

16 Aug 2021

2 min

Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

Parlance modern IVRs and IVAs allow callers to direct conversations so patients and caregivers can effectively navigate with their voices.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue