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25 Blogs on Category IVA

Annmarie Block

28 Jun 2024

4 min

How Health Systems Can Improve Patient Navigation for Each Generation

Each generation has unique preferences, but they all have one thing in common: they want fast service and easy access

Ali Karasic

16 Jan 2024

3 min

The Importance of Frictionless Self-Service at the Healthcare Digital Front Door

Many consumers prefer the phone when seeking care. The quality of the healthcare front door depends on frictionless self service.

Annmarie Block

14 Jun 2023

3 min

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Conversational AI solutions for patient access contact centers automate routine tasks and relieve the burdens of overworked agents.

Scott D’entremont

05 Jun 2023

3 min

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.

Chris Derizzo

08 May 2023

2 min

How to Deliver a Seamless Patient Experience When Patients Prefer the Voice Channel

Implementing conversational AI-powered self-service in the voice channel is the solution to delivering a seamless patient experience.

Annmarie Block

24 Apr 2023

2 min

Cut Support Costs While Maintaining Patient Satisfaction in Healthcare — The Right Balance of Conversational AI and Live Support

Combining conversational AI & live support in healthcare allows health systems to improve patient & agent experiences while saving money.

Amy Murphy

10 Apr 2023

4 min

Patient Access Center Automation: IVR vs. IVA

AI-powered automation helps patient access centers with IVA and IVR technology. Improve first call resolution rates and patient experiences.

Sheila Kelly

30 Mar 2023

3 min

Modernizing the voice channel is a quick win

Health systems face immense pressure to cut costs. Improve caller experience and save money by modernizing your voice channel.

Will Sadkin

29 Mar 2023

6 min

Revolutionizing Healthcare Communication with Conversational AI

Conversational AI & speech recognition solutions ease friction in patient access centers, curb hold times, & improve the caller experience.

Chris Derizzo

16 Mar 2023

2 min

Improve Agent Retention in Patient Access Centers with AI-Powered Automation

AI-powered automation improves agent retention rates and enhances the patient experience in patient access contact centers.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue