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26 Blogs on Category IVA

Claire Franz

03 Dec 2024

5 min

Three Ways Conversational AI Enables Healthcare Agents to Work at the Top of Their Skillsets

Modern healthcare organizations are taking advantage of conversational AI to lift the burdens off the shoulders of their agents.

Maryellen Mcdonnell

06 Nov 2024

4 min

Does Healthcare Digital Transformation Benefit Some Populations Over Others?

Given the diverse backgrounds, circumstances, and abilities of patients, digital transformation efforts result in inequitable access to care.

Chris Derizzo

29 Oct 2024

4 min

How Healthcare CIOs Can Capitalize on Conversational AI Today

Healthcare CIOs must modernize their hospitals and clinics by adopting a conversational AI solution for the voice channel.

Ali Karasic

24 Oct 2024

4 min

How Conversational AI Advances Health Equity for Hospitals and Clinics

Equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their providers.

Kylie Perales

15 Oct 2024

3 min

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

To ensure all patients have easy access to care, health systems must modernize with conversational AI-powered intelligent virtual assistants.

Annmarie Block

09 Oct 2024

6 min

Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.

Zack Downing

22 Aug 2024

3 min

Attract and Retain Gen Z Contact Center Agent Talent with Conversational AI

To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.

Ali Karasic

22 Aug 2024

3 min

Why Healthcare CIOs Should Automate FAQs with Conversational AI

When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.

Michelle Glans

22 Aug 2024

3 min

Exceed Gen Z’s Healthcare Customer Service Expectations with Conversational AI

Speech-enabled solutions in healthcare appeal to Gen Z with benefits like on-demand assistance and ease of use.

Amy Murphy

15 Aug 2024

3 min

Automate Healthcare Scheduling with Conversational AI and Improve Patient Experience

To achieve high patient satisfaction and optimize operations, health systems must automate appointment management with conversational AI.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue