call routing Archives

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11 Blogs on Category call routing

Chris Derizzo

12 Jul 2024

3 min

The High Cost of Inadequate Call Navigation in Healthcare

When a health system's call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.

Claire Franz

12 Jul 2024

3 min

Why Effective Call Navigation is Imperative for Health Systems

Complex call navigation stands between healthcare consumers and the resources they need. This hurts a healthcare brand's reputation.

Sheila Kelly

07 Aug 2023

< 1 min

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.

Sheila Kelly

16 Aug 2021

2 min

Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

Parlance modern IVRs and IVAs allow callers to direct conversations so patients and caregivers can effectively navigate with their voices.

Annmarie Block

04 Aug 2021

3 min

Speech-enabled call routing allows people who know what they want, to get it quickly

Positive patient experiences are vital to hospitals. Patients who self-serve with speech-enabled call routing are more satisfied.

Ali Karasic

12 Oct 2020

< 1 min

Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions

Parlance voice-first call routing applications have become compliant with key Avaya Contact Center solutions.

Ali Karasic

04 May 2020

3 min

Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Parlance Relieves Operator Burden and Reduces Caller Wait TimeBoston, MA – April 2020 As health systems across the nation

Parlance Team

25 Oct 2018

2 min

Caller Experience IS Patient Experience

Phone calls are crucial to patient experience. Voice-driven call management elevates interactions & creates cohesive brand experiences.

Ali Karasic

06 Sep 2018

2 min

Hospital Sees 7X Improvement in Key CX Metrics

A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and

Parlance Team

31 May 2018

3 min

Misplaced Calls and the Contact Center

Misplaced calls waste valuable time & productivity. Parlance call routing solutions improve efficiency and enhance customer experience.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue