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14 Blogs on Category agent experience

Parlance Team

20 Oct 2017

3 min

Help Desk Help vol. 4 – ID Hidden Improvement

Optimize call management processes, leverage skill-based routing, and increase agent availability with conversational AI.

Parlance Team

12 Oct 2017

2 min

Help Desk Help vol. 3 – First Call Resolution

Speech self-service solutions improve first call resolution rates, deflect calls, and enhance customer and agent experience.

Parlance Team

28 Jun 2017

3 min

A New Take on Contact Center Workload

Streamline call routing, provide self-service options, & automate routine tasks to reduce agent workload in contact centers.

Parlance Team

25 Apr 2017

< 1 min

Healthcare Switchboard Operators

Healthcare switchboard operators play a vital role in patient access & customer satisfaction, and they must be enabled to succeed.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue