Will Sadkin, Author at Parlance

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2 Posts by Will Sadkin

Will Sadkin

23 Aug 2024

3 min

But… Can Your Conversational AI Solution Recognize a Proper Name?

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.

Will Sadkin

29 Mar 2023

6 min

Revolutionizing Healthcare Communication with Conversational AI

Conversational AI & speech recognition solutions ease friction in patient access centers, curb hold times, & improve the caller experience.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue