Michelle Glans, Author at Parlance

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2 Posts by Michelle Glans

Michelle Glans

22 Aug 2024

3 min

Exceed Gen Z’s Healthcare Customer Service Expectations with Conversational AI

Speech-enabled solutions in healthcare appeal to Gen Z with benefits like on-demand assistance and ease of use.

Michelle Glans

06 Aug 2024

4 min

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

It's vital to invest in a health tech company that provides a managed service rather than a prepackaged product.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue