Chris Derizzo, Author at Parlance

7 Posts by Chris Derizzo

Chris Derizzo

29 Oct 2024

4 min

How Healthcare CIOs Can Capitalize on Conversational AI Today

Healthcare CIOs must modernize their hospitals and clinics by adopting a conversational AI solution for the voice channel.

Chris Derizzo

12 Jul 2024

3 min

The High Cost of Inadequate Call Navigation in Healthcare

When a health system's call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.

Chris Derizzo

03 Jul 2023

2 min

Not All Nuance SpeechAttendant® Replacements Are Created Equal

Parlance conversational AI solutions outperform Nuance SpeechAttendant thanks to managed service delivery & a global contact directory.

Chris Derizzo

08 May 2023

2 min

How to Deliver a Seamless Patient Experience When Patients Prefer the Voice Channel

Implementing conversational AI-powered self-service in the voice channel is the solution to delivering a seamless patient experience.

Chris Derizzo

16 Mar 2023

2 min

Improve Agent Retention in Patient Access Centers with AI-Powered Automation

AI-powered automation improves agent retention rates and enhances the patient experience in patient access contact centers.

Chris Derizzo

02 Aug 2022

4 min

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

Reduce friction in health systems with IVR & IVA. The right balance of automation & human interaction enhances patient &

Chris Derizzo

03 Jun 2022

3 min

Improving Patient Experience with Conversational AI

Conversational AI improves patient experience by allowing them to utilize voice-driven self-service and by freeing up staff to provide care.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

2 min

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7 Posts by Chris Derizzo

How Healthcare CIOs Can Capitalize on Conversational AI Today

The High Cost of Inadequate Call Navigation in Healthcare

Not All Nuance SpeechAttendant® Replacements Are Created Equal

How to Deliver a Seamless Patient Experience When Patients Prefer the Voice Channel

Improve Agent Retention in Patient Access Centers with AI-Powered Automation

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

Improving Patient Experience with Conversational AI

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Webinar: Improve the Call Experience That Patients Have With Your Health System