Ali Karasic, Author at Parlance

9 Posts by Ali Karasic

Ali Karasic

24 Oct 2024

4 min

How Conversational AI Advances Health Equity for Hospitals and Clinics

Equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their providers.

Ali Karasic

22 Aug 2024

3 min

Why Healthcare CIOs Should Automate FAQs with Conversational AI

When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.

Ali Karasic

16 Jan 2024

3 min

The Importance of Frictionless Self-Service at the Healthcare Digital Front Door

Many consumers prefer the phone when seeking care. The quality of the healthcare front door depends on frictionless self service.

Ali Karasic

12 Jul 2021

2 min

Speech-enabled IVRs save time and frustration for health system callers

Intelligent speech technologies save time & promote easier access to healthcare. No more long hold times or frustrating barriers to service.

Ali Karasic

12 Oct 2020

< 1 min

Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions

Parlance voice-first call routing applications have become compliant with key Avaya Contact Center solutions.

Ali Karasic

12 Oct 2020

2 min

Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take

Parlance outperforms Nuance SpeechAttendant®. Transform corporate directories into speech-driven tools with a managed service solution.

Ali Karasic

04 May 2020

3 min

Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Parlance Relieves Operator Burden and Reduces Caller Wait TimeBoston, MA – April 2020 As health systems across the nation

Ali Karasic

26 Sep 2018

2 min

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer

Ali Karasic

06 Sep 2018

2 min

Hospital Sees 7X Improvement in Key CX Metrics

A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue

2 min

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9 Posts by Ali Karasic

How Conversational AI Advances Health Equity for Hospitals and Clinics

Why Healthcare CIOs Should Automate FAQs with Conversational AI

The Importance of Frictionless Self-Service at the Healthcare Digital Front Door

Speech-enabled IVRs save time and frustration for health system callers

Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions

Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take

Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Hometown Health Transforms the Caller Experience

Hospital Sees 7X Improvement in Key CX Metrics

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Webinar: Improve the Call Experience That Patients Have With Your Health System