3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
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3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
4 min In Boston, we tell people to “Pahk yah cah in Havahd Yahd.” Visitors to our city may find the local accent hard to understand.
2 min When a patient calls their healthcare provider to make an appointment or to find out the results of a medical test, the first thing that the provider must always do is verify the patient’s identity. Test results and appointments are part of a patient’s medical record and history of care, so it is important for… Continue reading The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience
3 min HL7 messages communicate patient admission, discharge, or transfer status. These messages are initiated by electronic health record (EHR) systems. Parlance voice-first solutions have been helping families connect with patients in their hospital rooms by leveraging HL7 technology integration for many years. The importance of streamlining communication skyrocketed when phones became a lifeline during the COVID-19… Continue reading Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration
2 min High-effort patient experiences due to long hold times, excessive transfers, and outdated technology cause stress and dissatisfaction. Efficiently handling incoming calls is often a challenge for hospitals and health systems. Enhancing the voice channel is key to improving the healthcare consumer journey. Voice-first applications are intelligent speech technologies that include automatic speech recognition (ASR) and… Continue reading Speech-enabled IVRs save time and frustration for health system callers
< 1 min Parlance is a leading provider of speech-driven self-service solutions. Our voice-first call routing applications are now compliant with key Avaya Contact Center solutions, helping customers significantly reduce call handling costs by lowering call volume to main number operators. Parlance is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative… Continue reading Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions
2 min In 2022, Nuance SpeechAttendant® and Open SpeechAttendant®’s products were officially discontinued, leaving their customers searching for a new automated attendant solution. Callers want friction-free, speech-driven access to the people and places inside large organizations. Consumers use their voices to engage with Siri, Alexa, Google, and Netflix and get the information they need and simplify the… Continue reading Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take
3 min Parlance Relieves Operator Burden and Reduces Caller Wait Time Boston, MA – April 2020 As health systems across the nation struggle to respond to the coronavirus crisis, they’re changing the way they do business, adopting new tools and technologies, and transforming workforces to operate efficiently and safely without sacrificing service quality. Healthcare organizations are facing… Continue reading Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis
2 min Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer care center. Hold times and call abandonment were hitting all time highs as the contact center struggled to keep up with rising call loads in the face of ongoing company growth. Unfortunately, managers and executives… Continue reading Hometown Health Transforms the Caller Experience
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com
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CONNECT WITH US
Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com