Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement
Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses.
Businesses need to create operational efficiencies that reduce overall call management costs while also improving the consumer experience. For these reasons, many organizations have come to rely on speech-enabled automated attendants and conversational IVRs.
Nuance SpeechAttendant and Open SpeechAttendant products reached end-of-life in 2022. Organizations that relied on their speech attendant were forced to either look for a new solution service provider or drastically increase their operator head count.
Fortunately for Nuance customers, Parlance provides a better, managed service solution. We outperform Nuance speech attendant capabilities because our service is more than just technology. With guaranteed results for over 25 years, organizations nationwide have depended on Parlance to modernize the caller journey and remove barriers to service. Individuals speak the name of a person, department, service, or location and are automatically transferred to the requested party – no more having your caller smash ”0” repeatedly to talk to someone.
By simplifying navigation, people will have no trouble routing their own call, increasing the percentage of overall self-service call volume. For complicated requests, Parlance routes callers to a live agent, whose hold queue is now drastically reduced. In addition, Parlance creates branded dialogues and uses real voices, with messaging customized for each organization.
By Parlance Team
