Healthcare Switchboard Operators
The Unsung Heroes of Healthcare
Not many customer service professionals can say that their duties can literally be a matter of life and death. Healthcare switchboard operators have not only one of the most important customer satisfaction positions in healthcare, but also one of the most complex. Our White Paper looks at the many different tasks and responsibilities assigned to switchboard personnel, and offers an in-depth examination of the many call handling and non-call handling duties that make the position so challenging.
Beyond greeting and connecting callers, switchboard operators in healthcare perform a wide array of functions that support not only customer satisfaction, but also hospital operations, medical response, and community relations. Hectic, stressful, yet vital, the role of switchboard operator in healthcare often goes unappreciated — despite its impact on patients, family members, doctors, employees, and the the healthcare brand as a whole.
Download the white paper below to learn:
- The importance of excellent caller experiences at the switchboard
- The impact of switchboard operators across the continuum of care
- Key challenges operators face on a daily basis
- Solutions to relieve workload and allow operators to truly shine
