Duane Donaway, Director of Technology at Hendrick Health is interviewed by Parlance Account Executive Annmarie Block. Duane discusses the benefits of Parlance conversational IVR, including:
- Voice-driven access to healthcare resources
- Improved caller experience / patient experience
- Elimination of large, maze-like phone trees
- Callers can speak naturally and connect directly when they call on the phone
- Reduced time and effort needed for employee communication
- Easy implementation
Parlance has been an amazing Covid-19 response tool — a conversational AI switchboard that improves the caller experience and removes barriers to service, while also reducing workload for operators.
- Enabled Hendrick to deliver excellent caller experiences — even during a crisis
- Speech-enabled call routing technology freed up operator staff on the frontlines of the Coronavirus crisis, to field urgent or complex calls
- Prepared Hendrick for call volume surges
