Main Menu
Log In
Request a Demo

Tag: voice-driven self-service

4 Ways to Speed Up Your Health System’s Digital Transformation

3 min Healthcare customer service satisfaction lags behind almost every other industry, and the COVID19 pandemic highlighted an immediate need for transformation. Healthcare customer service satisfaction lags behind almost every other industry. The COVID-19 pandemic highlighted an immediate need for transformation. During that time, hospitals and clinics faced a rapid increase in demand for information and resources that… Continue reading 4 Ways to Speed Up Your Health System’s Digital Transformation

The Resurgence of the Voice Channel

3 min In healthcare, 70% of consumers contact hospitals and clinics by phone. Caller experiences must be efficient and seamless for patients to feel satisfied. For contact centers to increase self-service, and effectively navigate callers, simplicity is key.  Fast and easy communication is vital, especially when patients and caregivers need to address pressing healthcare issues. The phone… Continue reading The Resurgence of the Voice Channel

Improving Patient Experience with Conversational AI

3 min In the first 30 seconds of a patient’s interaction with your health system, you’ve set the tone for the remainder of their engagement – for better or worse. First impressions count. According to a Harvard study, it typically takes eight subsequent positive encounters to overcome a negative first impression. In healthcare, 70% of people’s first… Continue reading Improving Patient Experience with Conversational AI

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

2 min The High Price of Old Technology Solutions for Answering the Phone in Healthcare With 25 years of experience perfecting speech-enabled technologies, Parlance has solved a lot of problems and learned a lot of lessons. Each new lesson represents a piece of knowledge we can add to our business model. For instance, we’ve learned that sudden… Continue reading The High Price of Old Technology Solutions for Answering the Phone in Healthcare

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

2 min Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. People want friction-free, speech-driven access when calling in to large organizations on the phone. They’re using their voice to ask Siri for directions, to create their shopping list with Google, and to learn about the weather from Alexa. There’s no simpler and… Continue reading Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801

CONNECT WITH US

Linkedin-in Twitter

Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]

SOLUTIONS

INDUSTRIES

RESOURCES

ABOUT US

CONNECT WITH US

Linkedin-in Twitter

Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]

HIPAA Vanta image

© Copyright 2023 Parlance

Privacy Policy
Security Policy