The High Cost of Inadequate Call Navigation in Healthcare

When a health system’s call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.

Can AI Understand “Park the Car in Harvard Yard”?

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.

4 Ways to Speed Up Your Health System’s Digital Transformation

Accelerate your health system’s digital transformation. Offload PBX calls with automation and improve patient experience.

Improve Contact Center Operations – A Quick Win

Enhance patient experience, reduce agent burden, and deflect calls with voice-enabled call routing. Optimize your call center with Parlance.

IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns

IVAs reduce costs & ensure better patient experiences by handling routine calls & freeing up human agents to focus on more complex issues.

Speech-enabled call routing allows people who know what they want, to get it quickly

Positive patient experiences are vital to hospitals. Patients who self-serve with speech-enabled call routing are more satisfied.

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

Simplify your caller’s experience with Parlance, a Nuance SpeechAttendant® replacement that offers superior performance.

Caller Experience IS Patient Experience

Phone calls are crucial to patient experience. Voice-driven call management elevates interactions & creates cohesive brand experiences.