Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.

Does Healthcare Digital Transformation Benefit Some Populations Over Others?

Given the diverse backgrounds, circumstances, and abilities of patients, digital transformation efforts result in inequitable access to care.

How Conversational AI Advances Health Equity for Hospitals and Clinics

Equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their providers.

But… Can Your Conversational AI Solution Recognize a Proper Name?

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.

Attract and Retain Gen Z Contact Center Agent Talent with Conversational AI

To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.

Exceed Gen Z’s Healthcare Customer Service Expectations with Conversational AI

Speech-enabled solutions in healthcare appeal to Gen Z with benefits like on-demand assistance and ease of use.

Automate Healthcare Scheduling with Conversational AI and Improve Patient Experience

To achieve high patient satisfaction and optimize operations, health systems must automate appointment management with conversational AI.

How Investing in a Managed Service Helps Healthcare IT Teams

Parlance lifts the burden off your healthcare IT team by introducing conversational AI to the voice channel.

Empowering Patients with Self-Service to Ease Caller Navigation

Conversational AI improves the patient experience while giving time back to agents and letting them help callers in need.

The High Cost of Inadequate Call Navigation in Healthcare

When a health system’s call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.