Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

2 min Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. People want friction-free, speech-driven access when calling in to large organizations on the phone. They’re using their voice to ask Siri for directions, to create their shopping list with Google, and to learn about the weather from Alexa. There’s no simpler and… Continue reading Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

Caller Experience IS Patient Experience

2 min by Parlance Team In healthcare, over 70% of inbound patients still call on the phone. The quality and speed of the phone experience is a critically important factor in overall patient satisfaction. Many healthcare organizations, however, fail to take advantage of simple call navigation improvement opportunities that elevate caller interactions and boost overall patient experience. Organizations… Continue reading Caller Experience IS Patient Experience