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Tag: Parlance

Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

2 min In this omni-channel world, the phone continues to be consumers’ preferred means of contacting enterprises. In healthcare, every patient journey involves making many calls, from scheduling appointments to getting test results to paying bills. Creating frictionless caller navigation has a profoundly positive impact on patient satisfaction with their overall healthcare consumer experience. One specific painpoint… Continue reading Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

Speech-enabled call routing allows people who know what they want, to get it quickly

3 min We’ve all been there — listening to elevator music on hold while we’re trying to make a doctor’s appointment or get help… Sometimes we get irritated and hit zero or shout “operator!!” until we connect. Sometimes we get so frustrated that we just hang up! Luckily, speech-enabled call routing in healthcare quickly connects patients who… Continue reading Speech-enabled call routing allows people who know what they want, to get it quickly

Speech-enabled IVRs save time and frustration for health system callers

2 min High-effort patient experiences due to long hold times, excessive transfers, and outdated technology cause stress and dissatisfaction. Efficiently handling incoming calls is often a challenge for hospitals and health systems. Enhancing the voice channel is key to improving the healthcare consumer journey.  Voice-first applications are intelligent speech technologies that include automatic speech recognition (ASR) and… Continue reading Speech-enabled IVRs save time and frustration for health system callers

Speech Automated Attendant — Parlance

3 min Parlance delivers speech-powered call navigation as a managed service and we guarantee ROI! Speech-enabled automated attendants reduce operational costs and provide easy self-service for callers. However, developing your own interactive voice response (IVR) programs won’t yield great results. (Just ask Nuance, they left the speech attendant market for this very reason!) See this article for… Continue reading Speech Automated Attendant — Parlance

Parlance Takes the Heavy Lifting Off In-House IT Teams

2 min Health system IT teams can only handle so much. These professionals maintain infrastructure, provide technical assistance, ensure data security compliance, and manage patient health information, and support EMR / EHR systems. IT is also responsible for the computer/telephony environment integration.  Health systems use a wide variety of technology and integrations. This puts pressure on in-house… Continue reading Parlance Takes the Heavy Lifting Off In-House IT Teams

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

< 1 min Watch Joseph’s video In 2022, Nuance discontinued support for SpeechAttendant® and Open SpeechAttendant®. Organizations moving from Nuance Speech Attendant to Parlance will achieve better performance than they’ve had in the past.   ​​One of the key reasons is that we offer our solution as a managed service.  It’s what we build around the speech engine… Continue reading Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Why Parlance Should Be Your First Choice When You Switch from Nuance SpeechAttendant®

3 min Keys to Being a Successful Speech Application Provider Since Nuance Speech Attendant reached end-of-life in 2022, Parlance has filled the gap, not only supporting but improving performance for the many organizations who needed an effective speech-enabled solution to automate call navigation. To build a successful telephony-based speech application, an organization must follow the Deming Cycle… Continue reading Why Parlance Should Be Your First Choice When You Switch from Nuance SpeechAttendant®

Parlance is a Nuance SpeechAttendant® Replacement

2 min Organizations across the US, Canada, and the UK are switching to Parlance to avoid increasing their switchboard operator head count. Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses.  As a consumer – when you call into a large organization, you want quick, easy access to the people, departments, and services… Continue reading Parlance is a Nuance SpeechAttendant® Replacement

Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take

2 min In 2022, Nuance SpeechAttendant® and Open SpeechAttendant®’s products were officially discontinued, leaving their customers searching for a new automated attendant solution. Callers want friction-free, speech-driven access to the people and places inside large organizations. Consumers use their voices to engage with Siri, Alexa, Google, and Netflix and get the information they need and simplify the… Continue reading Parlance is a Nuance SpeechAttendant® Replacement — Simplify Every Pathway Your Caller Can Take

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

2 min The High Price of Old Technology Solutions for Answering the Phone in Healthcare With 25 years of experience perfecting speech-enabled technologies, Parlance has solved a lot of problems and learned a lot of lessons. Each new lesson represents a piece of knowledge we can add to our business model. For instance, we’ve learned that sudden… Continue reading The High Price of Old Technology Solutions for Answering the Phone in Healthcare

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