Automate Healthcare Scheduling with Conversational AI and Improve Patient Experience

To achieve high patient satisfaction and optimize operations, health systems must automate appointment management with conversational AI.

How Investing in a Managed Service Helps Healthcare IT Teams

Parlance lifts the burden off your healthcare IT team by introducing conversational AI to the voice channel.

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

It’s vital to invest in a health tech company that provides a managed service rather than a prepackaged product.

Empowering Patients with Self-Service to Ease Caller Navigation

Conversational AI improves the patient experience while giving time back to agents and letting them help callers in need.

The High Cost of Inadequate Call Navigation in Healthcare

When a health system’s call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.

Why Effective Call Navigation is Imperative for Health Systems

Complex call navigation stands between healthcare consumers and the resources they need. This hurts a healthcare brand’s reputation.

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.

Can AI Understand “Park the Car in Harvard Yard”?

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.

IVR vs IVA: What’s the Difference?

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call center operations.