When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.
When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.
Speech-enabled solutions in healthcare appeal to Gen Z with benefits like on-demand assistance and ease of use.
To achieve high patient satisfaction and optimize operations, health systems must automate appointment management with conversational AI.
Parlance lifts the burden off your healthcare IT team by introducing conversational AI to the voice channel.
It’s vital to invest in a health tech company that provides a managed service rather than a prepackaged product.
Conversational AI improves the patient experience while giving time back to agents and letting them help callers in need.
When a health system’s call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.
Complex call navigation stands between healthcare consumers and the resources they need. This hurts a healthcare brand’s reputation.
By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.
Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.