2 min In this omni-channel world, the phone continues to be consumers’ preferred means of contacting enterprises. In healthcare, every patient journey involves making many calls, from scheduling appointments to getting test results to paying bills. Creating frictionless caller navigation has a profoundly positive impact on patient satisfaction with their overall healthcare consumer experience. One specific painpoint… Continue reading Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice
