3 min As advanced as most automatic speech recognition (ASR) systems are, they still have difficulty handling and recognizing proper names. The sheer volume of names in any given language presents an issue from the outset. Most English-speaking people have an average vocabulary of 20,000 to 35,000 words. However, there are more than 150,000 surnames in common… Continue reading But… can your conversational AI solution recognize a proper name?
3 min Healthcare organizations need to invest in a managed service that takes the weight off their IT teams who are already burdened with countless technical responsibilities, including data management, security, and infrastructure. When health systems modernize the voice channel, Parlance takes responsibility for the implementation, day-to-day management and upkeep. As a managed service vendor, we bring… Continue reading How Investing in a Managed Service Helps Healthcare IT Teams
4 min In healthcare, self-service technology assists patients and provides immediate access to care while reducing hold times for people who opt to speak with a live agent.
3 min Parlance delivers speech-powered call navigation as a managed service and we guarantee ROI! Speech-enabled automated attendants reduce operational costs and provide easy self-service for callers. However, developing your own interactive voice response (IVR) programs won’t yield great results. (Just ask Nuance, they left the speech attendant market for this very reason!) See this article for… Continue reading Speech Automated Attendant — Parlance
Parlance Corporation
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Woburn, MA 01801
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Phone: 888-700-6263
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Phone: 888-700-6263
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