AI Voice Technology is a Necessity for Patient Access

Learn how intelligent voice solutions allow callers to speak naturally and connect quickly, enhancing patient access and customer experience.

Automated Call Routing Versus Live Support – Improving Caller Experience is as Easy as Using Your Voice

Parlance modern IVRs and IVAs allow callers to direct conversations so patients and caregivers can effectively navigate with their voices.

Lean Part 1: Waste and the Customer Experience

Identify and eliminate wasted money and time in healthcare contact centers by using Lean management practices.