Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access 

To ensure all patients have easy access to care, health systems must modernize with conversational AI-powered intelligent virtual assistants.

Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.

Attract and Retain Gen Z Contact Center Agent Talent with Conversational AI

To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.

Why Healthcare CIOs Should Automate FAQs with Conversational AI

When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.

Exceed Gen Z’s Healthcare Customer Service Expectations with Conversational AI

Speech-enabled solutions in healthcare appeal to Gen Z with benefits like on-demand assistance and ease of use.

Automate Healthcare Scheduling with Conversational AI and Improve Patient Experience

To achieve high patient satisfaction and optimize operations, health systems must automate appointment management with conversational AI.

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

It’s vital to invest in a health tech company that provides a managed service rather than a prepackaged product.

Empowering Patients with Self-Service to Ease Caller Navigation

Conversational AI improves the patient experience while giving time back to agents and letting them help callers in need.

The High Cost of Inadequate Call Navigation in Healthcare

When a health system’s call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.