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Meet Parlance at Upcoming Healthcare Events | Details

Streamline call routing, provide self-service options, & automate routine tasks to reduce agent workload in contact centers.

Healthcare switchboard operators play a vital role in patient access & customer satisfaction, and they must be enabled to succeed.

Achieve control & sustain improvement in call management using Lean methodology. Kanban makes the case for caller self-service.

Lean Manufacturing methodology boosts customer satisfaction & brings new efficiency to healthcare contact centers.

Lean practices help healthcare contact centers improve caller experience & create efficient call management.