3 min As advanced as most automatic speech recognition (ASR) systems are, they still have difficulty handling and recognizing proper names. The sheer volume of names in any given language presents an issue from the outset. Most English-speaking people have an average vocabulary of 20,000 to 35,000 words. However, there are more than 150,000 surnames in common… Continue reading But… can your conversational AI solution recognize a proper name?
3 min Healthcare organizations need to invest in a managed service that takes the weight off their IT teams who are already burdened with countless technical responsibilities, including data management, security, and infrastructure. When health systems modernize the voice channel, Parlance takes responsibility for the implementation, day-to-day management and upkeep. As a managed service vendor, we bring… Continue reading How Investing in a Managed Service Helps Healthcare IT Teams
2 min Interactive voice response (IVR) is a useful tool to help navigate callers to the correct destination in a large organization. However, many phone trees become so unwieldy and “bloated” that they instead degrade the caller experience and customer satisfaction. When too many options are crammed in, you waste people’s time and frustrate them − putting… Continue reading Is IVR Bloat Affecting Your Callers?
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