IVR Archives | Parlance

Meet Parlance at Upcoming Healthcare Events | Details

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.

Parlance lifts the burden off your healthcare IT team by introducing conversational AI to the voice channel.

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.

Parlance is a Nuance Speech Attendant Replacement that guarantees better performance and an enhanced patient experience.

IVRs can be unwieldy & bloated, degrading customer satisfaction. Parlance intelligent call handling solutions streamline IVR systems.

Parlance switchboard consolidation and self-service solutions help higher education institutions improve efficiency & reduce costs.

Optimize call management processes, leverage skill-based routing, and increase agent availability with conversational AI.

Speech self-service solutions improve first call resolution rates, deflect calls, and enhance customer and agent experience.

Business woman positive smile with headset working call center operator help problem technology customer support

Improve help desk operations with skills-based routing. Match callers with agents based on expertise, increasing first-call resolution.

Reduce help desk volume & accelerate the caller experience. Parlance provides AI-powered call routing solutions.