Empowering Patients with Self-Service to Ease Caller Navigation

Conversational AI improves the patient experience while giving time back to agents and letting them help callers in need.

The High Cost of Inadequate Call Navigation in Healthcare

When a health system’s call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.

Revolutionizing Healthcare Communication with Conversational AI

Conversational AI & speech recognition solutions ease friction in patient access centers, curb hold times, & improve the caller experience.

AI Voice Technology is a Necessity for Patient Access

Learn how intelligent voice solutions allow callers to speak naturally and connect quickly, enhancing patient access and customer experience.

Lean Part 1: Waste and the Customer Experience

Identify and eliminate wasted money and time in healthcare contact centers by using Lean management practices.