Help Desk Help vol. 1 – Call Deflection

Reduce help desk volume & accelerate the caller experience. Parlance provides AI-powered call routing solutions.

A New Take on Contact Center Workload

Streamline call routing, provide self-service options, & automate routine tasks to reduce agent workload in contact centers.

Healthcare Switchboard Operators

Healthcare switchboard operators play a vital role in patient access & customer satisfaction, and they must be enabled to succeed.

Lean Part 3: Control over the Queue

Achieve control & sustain improvement in call management using Lean methodology. Kanban makes the case for caller self-service.

White Paper: Lean Call Management

Lean Manufacturing methodology boosts customer satisfaction & brings new efficiency to healthcare contact centers.

Lean Part 2: Improving Call Management

Lean practices help healthcare contact centers improve caller experience & create efficient call management.