Reduce help desk volume & accelerate the caller experience. Parlance provides AI-powered call routing solutions.
Reduce help desk volume & accelerate the caller experience. Parlance provides AI-powered call routing solutions.
Streamline call routing, provide self-service options, & automate routine tasks to reduce agent workload in contact centers.
Healthcare switchboard operators play a vital role in patient access & customer satisfaction, and they must be enabled to succeed.
Achieve control & sustain improvement in call management using Lean methodology. Kanban makes the case for caller self-service.
Lean Manufacturing methodology boosts customer satisfaction & brings new efficiency to healthcare contact centers.
Lean practices help healthcare contact centers improve caller experience & create efficient call management.