3 min As advanced as most automatic speech recognition (ASR) systems are, they still have difficulty handling and recognizing proper names. The sheer volume of names in any given language presents an issue from the outset. Most English-speaking people have an average vocabulary of 20,000 to 35,000 words. However, there are more than 150,000 surnames in common… Continue reading But… can your conversational AI solution recognize a proper name?
3 min Healthcare organizations need to invest in a managed service that takes the weight off their IT teams who are already burdened with countless technical responsibilities, including data management, security, and infrastructure. When health systems modernize the voice channel, Parlance takes responsibility for the implementation, day-to-day management and upkeep. As a managed service vendor, we bring… Continue reading How Investing in a Managed Service Helps Healthcare IT Teams
3 min One of the biggest challenges for a growing healthcare organization is providing highly satisfying patient and caregiver experiences. This is no small feat. Spikes in call volumes overwhelm the contact center. When agents and operators can’t keep up with the increasing number of calls, healthcare consumers become frustrated, get a poor impression of the health… Continue reading IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns
Parlance Corporation
400 West Cummings Park, Suite 2000
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Phone: 888-700-6263
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CONNECT WITH US
Phone: 888-700-6263
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