How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Conversational AI solutions for patient access contact centers automate routine tasks and relieve the burdens of overworked agents.

Parlance is a Nuance SpeechAttendant® Replacement that Guarantees ROI

Switching from Nuance SpeechAttendant to Parlance guarantees ROI and cost savings for healthcare organizations.

Patient Access Center Automation: IVR vs. IVA

AI-powered automation helps patient access centers with IVA and IVR technology. Improve first call resolution rates and patient experiences.

Can AI Understand “Park the Car in Harvard Yard”?

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.

IVR vs IVA: What’s the Difference?

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call center operations.

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

Reduce friction in health systems with IVR & IVA. The right balance of automation & human interaction enhances patient & employee experience.

IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns

IVAs reduce costs & ensure better patient experiences by handling routine calls & freeing up human agents to focus on more complex issues.