Does Healthcare Digital Transformation Benefit Some Populations Over Others?

Given the diverse backgrounds, circumstances, and abilities of patients, digital transformation efforts result in inequitable access to care.

How Conversational AI Advances Health Equity for Hospitals and Clinics

Equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their providers.

Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.

Modernizing the voice channel is a quick win

Health systems face immense pressure to cut costs. Improve caller experience and save money by modernizing your voice channel.

The Role of Speech-Driven Call Routing in Post-Pandemic Patient Access

Parlance is a Nuance Speech Attendant Replacement that guarantees better performance and an enhanced patient experience.