healthcare Archives

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To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.

Speech-enabled solutions in healthcare appeal to Gen Z with benefits like on-demand assistance and ease of use.

To achieve high patient satisfaction and optimize operations, health systems must automate appointment management with conversational AI.

Conversational AI improves the patient experience while giving time back to agents and letting them help callers in need.

When a health system’s call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.

Speech recognition solutions are advancing. Parlance voice-driven AI solutions accounts for the voices and accents of every caller.

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call center operations.

Parlance is a Nuance Speech Attendant Replacement that guarantees better performance and an enhanced patient experience.

Positive patient experiences are vital to hospitals. Patients who self-serve with speech-enabled call routing are more satisfied.