Each generation has unique preferences, but they all have one thing in common: they want fast service and easy access to quality healthcare.
Each generation has unique preferences, but they all have one thing in common: they want fast service and easy access to quality healthcare.
Many consumers prefer the phone when seeking care. The quality of the healthcare front door depends on frictionless self service.
By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.