How Health Systems Can Improve Patient Navigation for Each Generation

Each generation has unique preferences, but they all have one thing in common: they want fast service and easy access to quality healthcare.

The Importance of Frictionless Self-Service at the Healthcare Digital Front Door

Many consumers prefer the phone when seeking care. The quality of the healthcare front door depends on frictionless self service.

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.