first call resolution Archives

Meet Parlance at Upcoming Healthcare Events | Details

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call center operations.

Misplaced calls waste valuable time & productivity. Parlance call routing solutions improve efficiency and enhance customer experience.

Speech self-service solutions improve first call resolution rates, deflect calls, and enhance customer and agent experience.

Business woman positive smile with headset working call center operator help problem technology customer support

Improve help desk operations with skills-based routing. Match callers with agents based on expertise, increasing first-call resolution.