How Investing in a Managed Service Helps Healthcare IT Teams

3 min Healthcare organizations need to invest in a managed service that takes the weight off their IT teams who are already burdened with countless technical responsibilities, including data management, security, and infrastructure. When health systems modernize the voice channel, Parlance takes responsibility for the implementation, day-to-day management and upkeep. As a managed service vendor, we bring… Continue reading How Investing in a Managed Service Helps Healthcare IT Teams

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

4 min In healthcare, self-service technology assists patients and provides immediate access to care while reducing hold times for people who opt to speak with a live agent.

Parlance Takes the Heavy Lifting Off In-House IT Teams

2 min Health system IT teams can only handle so much. These professionals maintain infrastructure, provide technical assistance, ensure data security compliance, and manage patient health information, and support EMR / EHR systems. IT is also responsible for the computer/telephony environment integration.  Health systems use a wide variety of technology and integrations. This puts pressure on in-house… Continue reading Parlance Takes the Heavy Lifting Off In-House IT Teams