customer experience Archives

Meet Parlance at Upcoming Healthcare Events | Details

To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.

Speech-enabled solutions in healthcare appeal to Gen Z with benefits like on-demand assistance and ease of use.

To achieve high patient satisfaction and optimize operations, health systems must automate appointment management with conversational AI.

Conversational AI improves the patient experience while giving time back to agents and letting them help callers in need.

When a health system’s call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.

By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.

Simplify your caller’s experience with Parlance, a Nuance SpeechAttendant® replacement that offers superior performance.

Identify and eliminate wasted money and time in healthcare contact centers by using Lean management practices.