Improve help desk operations with skills-based routing. Match callers with agents based on expertise, increasing first-call resolution.
Improve help desk operations with skills-based routing. Match callers with agents based on expertise, increasing first-call resolution.
Reduce help desk volume & accelerate the caller experience. Parlance provides AI-powered call routing solutions.
Healthcare switchboard operators play a vital role in patient access & customer satisfaction, and they must be enabled to succeed.
Achieve control & sustain improvement in call management using Lean methodology. Kanban makes the case for caller self-service.
Lean Manufacturing methodology boosts customer satisfaction & brings new efficiency to healthcare contact centers.
Lean practices help healthcare contact centers improve caller experience & create efficient call management.
Identify and eliminate wasted money and time in healthcare contact centers by using Lean management practices.
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]
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ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]