How Investing in a Managed Service Helps Healthcare IT Teams

Parlance lifts the burden off your healthcare IT team by introducing conversational AI to the voice channel.

Why Effective Call Navigation is Imperative for Health Systems

Complex call navigation stands between healthcare consumers and the resources they need. This hurts a healthcare brand’s reputation.

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Conversational AI solutions for patient access contact centers automate routine tasks and relieve the burdens of overworked agents.

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

Parlance conversational AI solutions for healthcare understand accents and proper names better than any other speech recognition system.

IVR vs IVA: What’s the Difference?

Learn the difference between IVR and IVA, and how IVA tech transforms & enhances the caller experience & streamlines call center operations.

4 Ways to Speed Up Your Health System’s Digital Transformation

Accelerate your health system’s digital transformation. Offload PBX calls with automation and improve patient experience.

Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare

Reduce staff frustration, ease caller effort, and modernize call handling in your healthcare contact center with AI-powered automation.

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

Reduce friction in health systems with IVR & IVA. The right balance of automation & human interaction enhances patient & employee experience.

Improving Patient Experience with Conversational AI

Conversational AI improves patient experience by allowing them to utilize voice-driven self-service and by freeing up staff to provide care.

Help Desk Help vol. 4 – ID Hidden Improvement

Optimize call management processes, leverage skill-based routing, and increase agent availability with conversational AI.