Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.

Does Healthcare Digital Transformation Benefit Some Populations Over Others?

Given the diverse backgrounds, circumstances, and abilities of patients, digital transformation efforts result in inequitable access to care.

How Healthcare CIOs Can Capitalize on Conversational AI Today 

Healthcare CIOs must modernize their hospitals and clinics by adopting a conversational AI solution for the voice channel.

How Conversational AI Advances Health Equity for Hospitals and Clinics

Equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their providers.

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access 

To ensure all patients have easy access to care, health systems must modernize with conversational AI-powered intelligent virtual assistants.

Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.

But… Can Your Conversational AI Solution Recognize a Proper Name?

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.

Why Healthcare CIOs Should Automate FAQs with Conversational AI

When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.

Automate Healthcare Scheduling with Conversational AI and Improve Patient Experience

To achieve high patient satisfaction and optimize operations, health systems must automate appointment management with conversational AI.

How Investing in a Managed Service Helps Healthcare IT Teams

Parlance lifts the burden off your healthcare IT team by introducing conversational AI to the voice channel.