Modern healthcare organizations are taking advantage of conversational AI to lift the burdens off the shoulders of their agents.
Modern healthcare organizations are taking advantage of conversational AI to lift the burdens off the shoulders of their agents.
The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.
To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.
When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.
Speech-enabled solutions in healthcare appeal to Gen Z with benefits like on-demand assistance and ease of use.
To achieve high patient satisfaction and optimize operations, health systems must automate appointment management with conversational AI.
Conversational AI improves the patient experience while giving time back to agents and letting them help callers in need.
When a health system’s call navigation system suffers from inefficiencies like excessive transfers and complex phone trees, revenue is lost.
Complex call navigation stands between healthcare consumers and the resources they need. This hurts a healthcare brand’s reputation.
By utilizing Kaizen processes to reduce wasted labor when answering the phone, Parlance solutions save money for large health systems.
Parlance Corporation
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]