3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
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3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
3 min In healthcare, 70% of consumers contact hospitals and clinics by phone. Caller experiences must be efficient and seamless for patients to feel satisfied. For contact centers to increase self-service, and effectively navigate callers, simplicity is key. Fast and easy communication is vital, especially when patients and caregivers need to address pressing healthcare issues. The phone… Continue reading The Resurgence of the Voice Channel
3 min In the first 30 seconds of a patient’s interaction with your health system, you’ve set the tone for the remainder of their engagement – for better or worse. First impressions count. According to a Harvard study, it typically takes eight subsequent positive encounters to overcome a negative first impression. In healthcare, 70% of people’s first… Continue reading Improving Patient Experience with Conversational AI
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
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Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]