Publications

When it comes to managing inbound phone calls, underperformance has devastating cost implications.

The majority of healthcare leaders express a strong desire to explore AI's potential. However, concerns about data accuracy, integration challenges, and the financial viability of adoption persist. Learn more in this Parlance article featured by PR Newswire.

As health systems undertake digital transformation initiatives, they often make the mistake of prioritizing portals and chatbots and neglect the phone, the dominant means of consumer communication. Learn how to modernize the voice channel in this Parlance article featured by PR Newswire.

Access to healthcare is a struggle that Hurricane Milton exacerbated for millions of Floridians. Learn more about how modernizing the voice channel helps foster health equity in this Parlance article featured by PR Newswire.

Parlance, a provider of conversational AI solutions for health systems, today announced an agreement with athenahealth, Inc. through the company’s Marketplace program. As part of the athenahealth® Marketplace, this newly integrated application is now available to athenahealth’s growing network of healthcare.

To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout. Learn more in this Parlance article featured by the Mass Technology Leadership Council.

Health systems have spent billions on portals while investments in modernizing the voice channel — the dominant preference of healthcare consumers — have taken a backseat. Patients and caregivers call hospitals for many reasons, including to make an appointment...

With hospitals struggling to retain staff and value-based care shrinking healthcare revenues, health systems must look to technology resources to become more efficient, without losing sight of patient care or staff support.

This Bain & Company article discusses the future of generative AI in healthcare and the operational efficiency it could introduce to overburdened health systems. The article also shouts out the partnership Parlance maintains with HCA Healthcare and how we’ve helped their call center switchboard.

A human touch makes a significant difference in healthcare call interactions where an automation-dominant approach would fall short. The rise of AI-powered digital tools has convinced some companies that almost every customer service interaction can be automated.

Health systems need to turn their attention to technology that can improve staff retention by reducing employee burnout, according to HCA Divisional CIO Andy Draper. Here's a look at what Parlance is doing to realize ROI with conversational AI.

As hospitals face consolidation and CIOs are asked to increase staff productivity, tech companies that can support automation with solutions that are easy to onboard are getting heightened interest.

Patients call for a wide variety of reasons. Some just want to know where they should park when they arrive for a doctor’s appointment. Others may have complicated medical questions or issues with their bills, either of which can make callers frustrated and anxious.

TMC, a global integrated media company, has named Parlance a winner of the 2022 Voice Technology Excellence Awards. These awards recognize vendors that are emerging as the true leaders in Voice Technology. The winning solutions provide speech and analytics engines, IVR and self-service solutions that capitalize on Natural Language Processing...

TMC has named Parlance a winner of the 2022 Voice Technology Excellence Awards. These awards recognize vendors that are true leaders in Voice Technology. The winning solutions provide speech and analytics engines, IVR and self-service solutions that capitalize on Natural Language Processing...

Becker’s Hospital Review, the nation’s leading monthly publication that offers up-to-date healthcare business and legal news and analysis, has featured Parlance Corporation in a recent article, “How voice recognition technology is improving the patient caller experience – 5 Qs with Parlance CEO Joseph Maxwell”

Parlance was named a 2021 Pandemic Tech Innovation Award winner, by TMC, a global, integrated media company, and its TMC Labs product review division. The Covid -19 Pandemic has caused widespread disruption for hospital switchboards. Our customers...

TMC a global, integrated media company, has named Parlance Service as a 2021 CUSTOMER magazine Voice Technology Excellence Award winner. The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend.

With the recent purchase of two hospitals, Texas-based Hendrick Health understands the importance of quickly connecting and unifying services throughout the organization. To create a consistent brand experience and superior service for the organization’s callers, Hendrick partnered with Parlance...

As health systems across the nation struggle to respond to the coronavirus crisis, they’re changing the way they do business, adopting new tools and technologies, and transforming workforces to operate efficiently and safely without sacrificing service quality.

With Nuance’s December 2019 announcement that it will discontinue both SpeechAttendant® and Open SpeechAttendant® products, Parlance Corporation is stepping in to claim their share of the speech attendant market. Parlance automates enterprise call routing with intuitive self-service solutions...

Parlance Corporation, a leading provider of speech-driven self-service solutions, today announced that its voice-first call routing applications are compliant with key Avaya Contact Center solutions, helping customers significantly reduce call handling costs by lowering call volume to main number operators.