Parlance Solutions Reduce Call Handling
Costs for Colleges and Universities

Parlance enables higher education institutions to provide their calling communities with friction-free access to any department, employee, or campus location. We use conversational AI to deliver intuitive voice-driven self-service for callers who know what they want while quickly pivoting out of the way of callers who don’t want to self-serve. We also create an accurate contact data directory with an automated updating process — a crucial component in maintaining ongoing performance. Parlance is the primary call management solution for higher education institutions across the nation because we engage calls with easy self-service, drastically reduce call volume to operators, diminish dependence on human operators, and deliver immediate ROI.