Parlance enables higher education institutions to provide their calling communities with friction-free access to any department, employee, or campus location. We use conversational AI to deliver intuitive voice-driven self-service for callers who know what they want while quickly pivoting out of the way of callers who don’t want to self-serve. We also create an accurate contact data directory with an automated updating process — a crucial component in maintaining ongoing performance. Parlance is the primary call management solution for higher education institutions across the nation because we engage calls with easy self-service, drastically reduce call volume to operators, diminish dependence on human operators, and deliver immediate ROI.
Parlance has been able to help us overcome a historically labor-intensive operation, and we’re looking at an ROI of 5X our Parlance investment in the first year alone.”
Mark Herro, Former IT Manager, Telecommunications at Texas A&M
Texas A&M University is the oldest higher education institution in the state of Texas. It ranks as the fourth largest university in the United States with enrollment of nearly 70,000 students occupying a 5,200 acre campus.
For over 25 years, colleges and universities nationwide have depended on Parlance Service to greatly reduce operational costs while modernizing and improving the first 30 seconds of every caller’s experience. We turn the campus directory into a speech-driven tool, providing callers friction-free access to any department, staff member, or campus location.
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]