We provide long-term support and management of the solution in order to ensure ROI and optimize performance. Parlance takes responsibility for the upkeep of an authoritative directory, automatically updating the dataset daily. It’s estimated that corporate directories degrade at a rate of 20-30% annually — over 50% of a directory may be inaccurate after just two years. When directories are not kept up-to-date with changing departments and personnel, customers can’t access the resources and information they need.