From greeting callers and discerning intent, to verifying patient identity and managing appointments, the Parlance intelligent voice assistant enables excellent patient experiences. Most importantly, Parlance technology solutions for contact centers are delivered as a fully managed service — so we're with you every step of the way, optimizing your operations.

With Parlance speech-driven IVAs, your patient access center will leverage the best of today’s speech technology to bridge the gap between patient demand and staffing limitations.

Creating the right balance of AI technology and live support raises patient consumer satisfaction, reduces operational costs, and improves workforce productivity and morale.